Customer Onboarding Specialist (FT)

Customer Onboarding Specialist

Come be Credo’s new Customer Onboarding Specialist!

Credo is committed to diversity and a diverse pipeline, and as such we strongly encourage anyone meeting the below qualifications to apply! The position is remote, though located in Denver is nice to have. We are unable to offer relocation compensation.

We’re a company that helps businesses find and hire great vetted digital marketing. We’re a team united by our shared values of effective communication, empathy for clients and customers, taking initiative, continually growing personally, and celebrating balance in life.

We’re a small team based near Larimer Square in downtown Denver, but work remotely. We’ve been around since early 2013 and have seen over $125,000,000 in digital marketing projects come through our systems. Clients have included companies like The New York Times, Adobe, Shane Co, Hired, Dribbble, Creative Market, and many more.

This role at Credo will amplify your career and give you the opportunity to excel. From taking on new challenges to following the lead of incredible mentors, we promise you will grow, learn, and make a difference.

If you love to work with clients through the sales cycle in a consultative manner, then you’re perfect for the role.

You’re good at:

  • Staying organized under pressure. You’ve been the person tasked with keeping track of things in group projects or at past jobs because you’re so organized;
  • Understanding a product and making it understandable to others;
  • Helping people succeed and building trust with them quickly.

Extra awesome:

  • You love inspiring others with enthusiasm;
  • You’re a “people person”;
  • You have a “never say never” attitude;
  • You’re a quick learner who then takes ownership of your area of expertise.

What you’ll do

As Customer Onboarding Specialist, you’ll be responsible for:

  • Day-to-day qualification of new assigned leads to qualify them as a fit for Credo, create a project for them in the Credo system, and be there to support them as they go through the process of hiring;
  • Proactive lead qualification and outreach to leads who do not schedule calls;
  • Working with leadership team members to enhance the market strategy and refine market segmentation and messaging based on your conversations;
  • Investigating new tools to propel greater productivity and company performance. 

Please note that this job does not require any actual sales or sales experience. It is a salaried role with no commission.

What you’ll need to succeed

 The following experience is relevant to us:

  • 2+ years of customer support experience;
  • A proven track record of overperforming in customer-facing roles;
  • Experience using CRM software to optimize performance;
  • Strong interpersonal, communication, and presentation skills;

Agency experience and exposure to/experience in digital marketing is a plus.

Why join us

Working at Credo can accelerate your career and give you the opportunity to work with world-class clients. We’re a team that loves what we do and we all thrive on our ability to make an impact. We’re small, but making waves in a big industry.

There are many benefits that come with working with us such as:

  • The company closes at 1pm every Friday of the year so you can go enjoy Colorado’s great outdoors (or wherever it is that you live);
  • Working with world-class entrepreneurs and having a direct impact on the company’s future;
  • Freedom to travel and work from wherever you want and get your work done from best;
  • A remote work culture.

Credo is located in Denver, Colorado. Ideally you will be in Denver, but this is not required. We are only able to hire US-based candidates at this time.

Compensation is competitive base.

Apply today using the form on this page, and make sure you link us to a video of you no more than three minutes in length where you introduce yourself and tell us why you are a great candidate for this role.


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